Shipping policy
At AUREN, we aim to deliver your fragrances quickly and safely across South Africa.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Locations
We currently ship within South Africa only.
Unfortunately, we do not offer international shipping at this time.
Delivery Time
Estimated delivery times after dispatch:
- Major cities: 2–5 business days
- Regional areas: 3–6 business days
Delivery times may vary depending on your location and the courier service.
Shipping Fees
Shipping costs are calculated at checkout.
We may occasionally offer free shipping promotions during special campaigns or for qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
Incorrect Address
Please ensure your shipping details are correct before completing your order.
AUREN cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Delayed or Lost Packages
While we work with reliable courier partners, delays can occasionally occur due to factors outside our control.
If your order has not arrived within the expected timeframe, please contact us and we will assist you as soon as possible.
Contact Us
If you have any questions about your order or shipping, please contact our support team:
Email: aurenscents@yahoo.com